Terms of Service

1.Company information

Northvale Media LLC is a limited liability company organized in the United States. Customer support is available by e-mail at support_team@northvalemediallc.com, Monday to Friday, 9am to 6pm, US Eastern Time (ET).

2.Our products

We create, publish and sell digital products only. Our catalog includes interactive web applications with a private members area, guided programs and challenges, e-books and workbooks, and audio content, in the areas of personal development, wellness, lifestyle and spirituality. No physical goods are shipped.

Before you pay, each product’s sales page describes what is included, the format, the total price, the currency and, where applicable, the billing frequency. If anything on a sales page is unclear, please write to support_team@northvalemediallc.com before buying.

3.Eligibility

You must be at least 18 years old, or the age of legal majority where you live if that is higher, and have the legal capacity to enter into a contract. By placing an order you confirm that the information you provide is accurate and that you are the holder of, or are authorized to use, the payment method.

4.Prices and payment

• Prices are displayed on the sales page and again at checkout, in the currency shown (for example USD or EUR). Where sales taxes or VAT apply, they are shown or calculated before you confirm payment.
• Payments are processed by Stripe, our payment provider. Card details are entered on Stripe’s secure forms; we never receive or store your full card number.
• Your order is confirmed when the payment is authorized. A receipt is sent to the e-mail address you entered at checkout.
• The charge appears on your statement under a descriptor that identifies Northvale Media LLC or the product purchased.
• Your bank may apply its own currency conversion or international transaction fees, which are outside our control.
• If a product is listed at an obviously incorrect price because of a technical error, we may cancel the order and refund you in full.

5.Order bumps and upsells

During or right after checkout we may present optional additional products (an “order bump” or an “upsell”). These are always optional and are only added to your order if you actively accept them — by ticking an unchecked box or clicking a button that clearly states the product and its price. Nothing is ever pre-selected for you.

Each additional product is a separate purchase, with its own price and receipt, and can be refunded individually under our Refund & Cancellation Policy. When an upsell is accepted with one click after checkout, it is charged to the payment method you have just used, and only after that click.

6.Subscriptions and recurring billing

Some products may be sold as subscriptions. When this is the case, the sales page and the checkout clearly state the recurring amount, the billing interval (for example monthly) and the date of the first charge. By subscribing, you authorize us to charge your payment method automatically at each interval until you cancel.

• You can cancel at any time, with no cancellation fee and no minimum term, by e-mailing support_team@northvalemediallc.com.
• Cancellation stops all future charges. You keep access until the end of the period you have already paid for.
• If we ever change the price of a subscription, we will notify you by e-mail before the new price applies, and you may cancel before it takes effect.

7.Delivery and access

All products are delivered electronically to the e-mail address entered at checkout — normally within minutes of payment approval and in any case within 24 hours. Details are in our Shipping & Delivery Policy. You are responsible for entering a correct e-mail address and for keeping your access details private.

8.Refunds and guarantee

Every product is covered by our 7-day money-back guarantee: if you request it within 7 days of purchase, we refund 100% of the amount paid, without asking for a reason. How to request a refund, processing times and subscription cancellations are explained in the Refund & Cancellation Policy, which forms part of these Terms.

9.License to use our products

When you buy a product, we grant you a personal, limited, non-exclusive, non-transferable and revocable license to access and use it for your own non-commercial purposes. You agree not to:

• share your login, access links or downloaded files with other people, or resell, sublicense or redistribute our content;
• copy, record, publish or make our content publicly available, in whole or in part;
• attempt to bypass access controls, scrape, reverse-engineer or interfere with our websites and applications;
• use our products for any unlawful purpose.

We may suspend or end access in case of a clear breach of these rules, such as the mass sharing of paid content.

10.Intellectual property

All texts, audio, images, designs, software, names and logos made available by Northvale Media LLC are owned by us or by our licensors and are protected by copyright, trademark and other intellectual property laws. Apart from the limited license described above, no rights are transferred to you.

11.Not professional advice

Our products are provided for informational, educational and inspirational purposes. They are not a substitute for medical, psychological, psychiatric, nutritional, financial, legal or religious advice, diagnosis or treatment. Always consult a qualified professional about your specific situation, and do not delay seeking professional help because of something you read or heard in our products. If you are in crisis or facing an emergency, contact your local emergency services immediately.

Content on spirituality is offered for personal reflection and does not represent any church, religious authority or organization. Results vary from person to person and we do not promise any specific personal, health, spiritual or financial outcome.

12.Third-party services

Our products rely on third-party providers, such as Stripe for payments and providers of hosting and e-mail delivery. Their services are governed by their own terms. We are not responsible for interruptions or failures of third-party services that are outside our reasonable control, but we will help you get access to what you purchased.

13.Disclaimer of warranties

We work to keep our websites and web apps available and accurate, but they are provided “as is” and “as available”. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and we do not guarantee uninterrupted or error-free operation.

14.Limitation of liability

To the maximum extent permitted by law, Northvale Media LLC and its members, managers and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits or goodwill, arising from your use of our products. Our total liability for any claim relating to a product is limited to the amount you paid for that product.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law that applies to you, including mandatory consumer protection rules.

15.Promotions and discounts

Coupons, discounts and promotional prices are valid only for the period and under the conditions stated in each offer. Unless stated otherwise, they cannot be combined, are not transferable and have no cash value. A later promotion does not entitle earlier buyers to a partial refund, although the 7-day guarantee always applies.

16.Sanctions and export controls

You may not purchase or use our products if you are located in, or ordinarily resident in, a country or region subject to comprehensive United States sanctions, or if you appear on any U.S. government list of prohibited or restricted parties. We may cancel and refund orders that we cannot lawfully fulfil.

17.Governing law and disputes

These Terms are governed by the laws of the United States and the state in which the Company is organized, without regard to conflict-of-law principles. Before starting any formal claim, you agree to contact us at support_team@northvalemediallc.com and give us the opportunity to resolve the matter informally within 30 days — most issues are solved much faster.

If you are a consumer living in the European Union, the United Kingdom, Brazil or any other country with mandatory consumer protection laws, you keep all the rights those laws give you, including the right to bring a claim before the courts of your place of residence.

18.Changes to these Terms

We may update these Terms from time to time, for example to reflect new products or legal requirements. The “Last updated” date at the top shows the current version. Changes apply to purchases made after they are published and never take away rights you already have on an earlier purchase.

19.Contact

Questions about these Terms can be sent to support_team@northvalemediallc.com. Northvale Media LLC · support_team@northvalemediallc.com.