On this page
100% digital delivery. We sell digital products only. Nothing is shipped, there are no shipping fees, and access is sent to the e-mail address you enter at checkout — usually within minutes, and in every case within 24 hours.
1.What we deliver
All our products are delivered online: interactive web apps with a members area, guided programs, e-books and workbooks, and audio content. Because there is no physical shipment, delivery works the same way in every country, with no customs, carriers or tracking numbers.
2.When you receive access
- Immediately after your payment is approved, you see a confirmation page and an access e-mail is sent automatically.
- The e-mail normally arrives within a few minutes.
- In rare cases — for example when a payment is reviewed by your bank or Stripe, or when your e-mail provider delays messages — it can take up to 24 hours.
- If nothing arrives within 24 hours, write to us and we will fix it (see section 4).
3.How to access your product
Web apps and members areas
Open the link in your access e-mail and sign in with the same e-mail address you used at checkout. Our apps run in any modern browser on phone, tablet or computer, with no download from an app store. On a phone, you can add the app to your home screen for one-tap access.
Guided programs
Programs live inside the members area. Daily steps or modules become available as described on the product’s sales page.
E-books and workbooks
Read them online in the members area or download them as files from your access page.
Audio content
Audio sessions are streamed directly in the members area.
Order bumps and upsells
Additional products you accepted appear in the same members area or arrive in a separate access e-mail.
4.Didn’t receive your access?
- Check your spam, junk and promotions folders and search your inbox for “Northvale”.
- Check the e-mail address you typed at checkout — a typo is the most common cause.
- Write to support_team@northvalemediallc.com with your name, the e-mail used at checkout and the product name. We resend your access within 24 business hours, usually much sooner.
If, for any reason, we are unable to deliver a product you paid for, you receive a full refund.
5.Access period
One-time purchases include access for as long as the product is offered, unless a different period is clearly stated on the sales page. Subscription products remain available while the subscription is active. If we ever discontinue a product, we will tell customers by e-mail in advance and, where possible, offer a download or an equivalent alternative.
6.Technical requirements
An internet connection and an up-to-date browser such as Chrome, Safari, Edge or Firefox. For audio content, speakers or headphones. Downloaded e-books open with any standard PDF reader.
7.Contact
support_team@northvalemediallc.com · Monday to Friday, 9am to 6pm, US Eastern Time (ET).