Contact & Support

1.What we can help with

• Access — you didn’t receive your access e-mail or can’t sign in (Shipping & Delivery Policy).
• Products — what is included, or how to use a web app or program.
• Refunds — every product has a 7-day money-back guarantee (Refund & Cancellation Policy).
• Cancellations — cancel a subscription at any time, with no fee.
• Billing — receipts, duplicate charges or a charge you don’t recognize.
• Privacy — access, correction or deletion of your data (privacy@northvalemediallc.com).

2.What to include in your message

To find your order quickly, please include your full name, the e-mail address used at checkout, the product name and, if you have it, the receipt number. For refunds use the subject “Refund”; for cancellations, “Cancel subscription”.

We will never ask for your full card number, your card security code or your password by e-mail. Please do not send them.

3.Don’t recognize a charge?

Charges appear on your statement under a descriptor that identifies Northvale Media LLC or the product you bought. If you see a charge you don’t recognize, e-mail support_team@northvalemediallc.com before contacting your bank. We will identify the purchase for you and, if it was not authorized, refund it in full right away.

4.Response times

Messages are answered within 24 business hours, Monday to Friday, 9am to 6pm, US Eastern Time (ET). Messages received on weekends or U.S. public holidays are answered on the next business day. Support is available in English, Spanish, Portuguese and French.

5.Company details

Northvale Media LLC
support_team@northvalemediallc.com