Refund & Cancellation Policy

1.Our 7-day guarantee

• It applies to all our products: web apps, guided programs, e-books, workbooks and audio content.
• The 7 days are counted from the date of purchase shown on your receipt.
• The refund covers the full amount charged by us for that product, including any taxes we collected.
• No justification is needed and there are no forms to fill in or calls to make.
• Once a refund is issued, access to the refunded product is closed.

2.How to request a refund

1. Send an e-mail to support_team@northvalemediallc.com with the subject “Refund”.
2. Tell us the e-mail address used at checkout and, if you have it, the product name or the receipt number.
3. We reply within 24 business hours to confirm your refund.

That is all. If you write within the 7 days, your request is valid even if we answer after the period has ended.

3.Processing times

Approved refunds are issued through Stripe to the original payment method within 3 business days. Depending on your bank or card issuer, the amount usually appears on your statement within 5 to 10 business days after it is issued. We send you an e-mail when the refund has been processed.

Refunds are made in the currency of the original charge. If your card is in another currency, the final amount may differ slightly because of the exchange rate applied by your bank.

4.Order bumps and upsells

Each additional product accepted at or after checkout (an order bump or an upsell) is a separate purchase. You can ask for a refund of any of them individually, within 7 days of its purchase, and keep the rest of your order. You can also ask us to refund the whole order at once.

5.Cancelling a subscription

You can cancel any subscription at any time, with no cancellation fee and no minimum term:

• E-mail support_team@northvalemediallc.com with the subject “Cancel subscription” and the e-mail used at checkout.
• The cancellation stops all future charges. We confirm it by e-mail.
• You keep access until the end of the billing period already paid.
• The first payment of a subscription is covered by the 7-day guarantee. If a renewal has been charged and you ask within 7 days of that renewal charge, we refund that renewal too.

6.Duplicate or unauthorized charges

If you were charged twice for the same product, or a charge was made without your authorization, it is always refunded in full as soon as we confirm it, regardless of the 7-day period. If you believe someone used your card without permission, write to us and contact your bank; we will cooperate with both.

7.Please talk to us before opening a dispute

We answer every refund request. Contacting us at support_team@northvalemediallc.com is the fastest way to get your money back — usually much faster than a bank dispute or chargeback, which can take weeks. If something went wrong with your purchase, give us the chance to fix it first.

8.Your statutory rights

This policy is in addition to, and does not limit, any mandatory rights you have under the consumer protection laws of your country of residence — for example the right of withdrawal under European Union or United Kingdom consumer law, or under Article 49 of the Brazilian Consumer Defense Code. Where those laws give you more favorable conditions, they prevail over this policy.

9.Contact

support_team@northvalemediallc.com · Monday to Friday, 9am to 6pm, US Eastern Time (ET). We reply within 24 business hours.